1. Introduction

These Terms and Conditions govern all services provided by INTERCONTINENTAL CARGO (“the Company,” “we,” “our,” or “us”) to any customer, client, or user (“the Customer,” “you,” or “your”). By requesting, booking, or using any of our services—including air freight, sea freight, land transportation, warehousing, logistics, or related services—you agree to be bound by these Terms and Conditions.

These Terms apply to all quotations, contracts, shipments, transactions, and services unless otherwise agreed to in writing by an authorized representative of INTERCONTINENTAL CARGO.

2. Scope of Services

INTERCONTINENTAL CARGO provides logistics and transportation services including, but not limited to:

• Air freight services

• Sea freight services (FCL, LCL, RoRo, breakbulk)

• Land and road transportation

• Warehousing and storage

• Customs coordination through third parties

• Multimodal logistics solutions

• Value-added and advisory services

The Company acts as a carrier, freight forwarder, logistics provider, or agent depending on the nature of the service provided.

3. Quotations and Pricing

All quotations provided by INTERCONTINENTAL CARGO are:

• Based on information supplied by the Customer

• Valid for a limited period unless stated otherwise

• Subject to change due to fuel surcharges, carrier rate changes, currency fluctuations, port charges, customs fees, or unforeseen circumstances

Prices do not include duties, taxes, inspections, demurrage, detention, storage, or other charges unless explicitly stated. Any additional costs incurred during shipment will be charged to the Customer.

4. Booking and Acceptance

A shipment is considered accepted only when:

• A booking confirmation is issued by INTERCONTINENTAL CARGO, and

• All required documentation and instructions are received

The Company reserves the right to refuse, suspend, or cancel any shipment that:

• Violates applicable laws or regulations

• Contains prohibited or dangerous goods without proper declaration

• Poses safety, security, or compliance risks

5. Customer Obligations

The Customer is responsible for ensuring that:

• All shipment details are accurate and complete

• Cargo is properly packed, labeled, and secured

• Goods comply with all applicable laws and regulations

• All required documents are provided on time

The Customer warrants that the goods are lawful, properly declared, and suitable for transport.

6. Packaging and Cargo Condition

The Customer is solely responsible for adequate packaging suitable for the chosen mode of transport. INTERCONTINENTAL CARGO is not liable for loss or damage resulting from:

• Inadequate or improper packaging

• Inherent defects or characteristics of the cargo

• Normal wear and tear

If the Company assists with packaging or handling, such assistance does not relieve the Customer of responsibility.

7. Documentation and Customs Compliance

The Customer must provide accurate and complete documentation, including but not limited to:

• Commercial invoices

• Packing lists

• Certificates of origin

• Permits, licenses, and declarations

INTERCONTINENTAL CARGO may assist with customs coordination but is not responsible for delays, penalties, or losses arising from incorrect or incomplete documentation provided by the Customer.

8. Transit Times and Delivery

Any transit times or delivery dates provided are estimates only and are not guaranteed. Delays may occur due to factors beyond the Company’s control, including:

• Weather conditions

• Port congestion

• Customs inspections

• Carrier delays

• Force majeure events

INTERCONTINENTAL CARGO shall not be liable for delays unless explicitly agreed in writing.

9. Liability and Limitation of Liability

The Company’s liability, if any, is limited to the extent permitted by applicable international conventions, national laws, or carrier terms.

INTERCONTINENTAL CARGO shall not be liable for:

• Indirect or consequential losses

• Loss of profit, market, or business opportunity

• Delays beyond reasonable control

Unless otherwise agreed in writing, liability is limited to the lowest applicable limit under governing conventions or laws.

10. Insurance

Cargo insurance is not included unless specifically requested in writing and confirmed by the Company. The Customer is strongly advised to arrange adequate insurance coverage for their goods.

If the Company arranges insurance on behalf of the Customer, coverage is subject to insurer terms, exclusions, and conditions.

11. Payment Terms

Unless otherwise agreed:

• All invoices are payable within the stated payment period

• Payments must be made in the agreed currency

• Late payments may incur interest and administrative charges

The Company reserves the right to withhold delivery, suspend services, or exercise lien rights over goods for unpaid charges.

12. Lien and Right of Retention

INTERCONTINENTAL CARGO has a general lien on all goods and documents in its possession for:

• Freight charges

• Storage fees

• Duties, taxes, and expenses

• Any outstanding amounts owed by the Customer

The Company may sell goods to recover unpaid amounts after reasonable notice.

13. Warehousing and Storage

Goods stored in Company-operated or third-party warehouses are subject to:

• Availability of space

• Applicable storage charges

• Warehouse rules and regulations

The Company is not liable for loss or damage caused by fire, flood, theft, or other risks unless resulting from proven gross negligence.

14. Dangerous and Prohibited Goods

The Customer must declare any dangerous, hazardous, or restricted goods in accordance with international regulations.

Failure to declare such goods entitles INTERCONTINENTAL CARGO to:

• Refuse or destroy the shipment

• Recover all resulting costs and damages

• Report violations to authorities

15. Force Majeure

The Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to:

• Natural disasters

• War, strikes, or civil unrest

• Government actions or regulations

• Pandemics or public health emergencies

16. Confidentiality

Both parties agree to maintain the confidentiality of commercial, operational, and contractual information obtained during the course of business, except where disclosure is required by law.

17. Termination of Services

INTERCONTINENTAL CARGO may terminate or suspend services immediately if:

• The Customer breaches these Terms

• Payments are overdue

• Legal or regulatory risks arise

Termination does not affect accrued rights or obligations.

18. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws applicable in the Company’s principal place of business. Any disputes shall be subject to the exclusive jurisdiction of the competent courts.

19. Amendments

INTERCONTINENTAL CARGO reserves the right to amend these Terms and Conditions at any time. Updated terms will be effective upon publication or written notice.

20. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Customer and INTERCONTINENTAL CARGO and supersede all prior agreements, communications, or understandings unless otherwise agreed in writing.

21. Acceptance

By engaging INTERCONTINENTAL CARGO’s services, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.